Once the method of payment is accepted and approved the order will be shipped out within 24- 48 hours Monday – Friday. All orders with standard shipping will arrive within 3-5 business days. Express shipping is available and will arrive within 1-2 business days. For orders outside of the US, shipping times are dependent on your Country of residence, and how quickly they can get your package to you.
Orders placed Friday after 5:00 – Sunday will be shipped out on Monday. Any orders placed on a holiday will be processed the next business day and shipped within 24 hours. We do not ship on Sundays or Federal Holidays.
*Free shipping does not apply to wholesale orders.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit, please contact us immediately. We will contact USPS or UPS right away and initiate a trace for your package and have them start an investigation. If it is determined that your shipment has been lost a replacement will be sent.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
OUR RETURN POLICY:
LADY LUX does not issue refunds for any reason or circumstance.
In the event you need to exchange your hair, you will need to do so within 7 days by notifying us via phone, email or website. If you need to exchange hair that’s been ordered via the website the purchaser is responsible for all return fees associated with shipping and postage. The hair needs to be in its original state and original packaging, exactly how it was sold to you including tags, bags and original receipt. Products that have been custom colored/dyed, at the request of the client, or colored/dyed by the customer or their stylist are not refundable and may not be exchanged. If Products are received and for any reason you are NOT satisfied you may return the product for an online store credit or Exchange within 7 Days of purchase, as long as the purchase have not been alter or used. The hair should not be used or altered such as combed, brushed, picked out, cut, processed, rinsed, permed, bleached or colored, etc. All exchanges are subject to the approval of Lady Lux management. If you decide to select a product in exchange of greater value, you will be responsible for paying the additional cost of the item.
Team Lady Lux